For the purposes of this policy, “personal information” means personal information as defined in the Privacy Act 1988 (the “Act”). Essentially, this is any information that can reasonably be used to identify you as a natural person including but not limited to your name, email, contact details and financial information such as credit card details.
MLK GROUP takes its obligations under the Act and the Australian Privacy Principles (“APPs”) very seriously and has implemented practices, procedures and systems to ensure we comply with those laws.
MLK GROUP is committed to maintaining the confidentiality and security of your personal information and managing it in an open and transparent way.
In the process of conducting our businesses, we collect a broad range of personal information about our current and prospective customers, contractors, suppliers, agents, service providers, other business associates and the people associated with the businesses we deal with. This information can include such things as your name, contact details (such as your phone number(s) and email and mailing addresses), financial information (including banking and credit card details), supporting documentation (including credit history details), identification and transaction history information, and personal references.
Our preference is to collect personal information from you directly and we will endeavour to do this unless it is unreasonable or impractical to do so. We collect personal information in a variety of ways including via online enquiries you submit on our websites, over the telephone, through correspondence (whether by letter, fax or email), and on our forms when you enter into agreements and contracts with us.
We may also collect personal information from third parties including from credit reporting bodies, contractors, business partners and other MLK GROUP entities.
Calls may be recorded for quality and coaching purposes, if you do not wish for this to occur please advise prior to your conversation.
“Cookies”, are small files that are transferred to your computer’s hard drive through your web browser and enable our sites to recognise your browser and remember certain information to assist in improving your online experience. Cookies may collect and store personal information about you.
We collect, hold, use and disclose your information for the primary purpose of enabling us to carry out our business functions and activities which includes but is not limited to:
Sometimes you may provide your information directly to one MLK GROUP entity and that information is shared with other MLK GROUP entities. This typically occurs when you acquire services from more than one MLK GROUP entity. If we share your personal information with another MLK GROUP entity, that entity will treat your information in the same way that we are required to treat it under the Act and this policy.
From time to time we may disclose your personal information, including your credit information to third party entities, which may include credit reporting bodies or collection agencies for credit management purposes or other purposes as required by law.
For the purposes of this policy, “direct marketing” is the provision of information or the promotion and sale of goods and services directly to you including through emails, SMS, MMS, phone calls and the post.
You consent to MLK GROUP and MLK GROUP entities using your personal information to send you – either directly or via one of our service providers – information, including promotional material about MLK GROUP or any MLK GROUP entity from time to time in relation to any product or service they offer and you consent to being contacted by means of direct mail, email, SMS and MMS messaging and via telephone.
We will not use or disclose your personal information for the purposes of direct marketing material if you have previously told us not to.
If at any time you do not want us (or one of our service providers) to send you direct marketing material or you wish to cancel a previous consent, then you can simply inform our Privacy Officer by contacting them (details below). We will affect the change in a reasonable time and without charge.
We may disclose your personal information to an overseas entity in circumstances where we:
(a) have taken reasonable steps to ensure that they also treat it in accordance with the Act; or
(b) reasonably believe that the overseas entity is subject to the same or similar laws to that found in the Act and there are ways that you can take action to enforce those overseas laws; or
(c) expressly inform you of your option to consent to that disclosure and you then provide us with informed consent to do so; or
(d) are required or authorised by law.
We will take such steps as are reasonable in the circumstances to protect your personal information that we hold:
(a) from misuse, interference and loss; and
(b) from unauthorised access, modification or disclosure.
When we no longer need your personal information for a permitted purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your personal information or to ensure that the information is de-identified.
If you wish to access your personal information that we hold, you may submit a written request to our Privacy Officer (details below). You will be required to provide adequate proof of identity before information will be disclosed to you. We may refuse a request in situations permitted by law.
We aim to provide you access to such information within 30 days of receipt of a valid request.
We will take reasonable steps to correct your personal information (at no charge) if we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. This extends to third parties that we have provided your personal information to unless it is impracticable or unlawful to do so.
In certain circumstances we may decline to correct your personal information. When this occurs we will provide you with a written notice that sets out:
a) the reasons for the refusal; and
b) the mechanisms available to complain about the refusal.
Level 1, 89 High St Kew
South Melbourne VIC 3205
For the purposes of this policy, MLK GROUP entity means each of the following and each of those entities’ related entities and related bodies corporate from time to time:
MLK Group PTY LTD
Technology Management Australia PTY LTD
Updated: May 2018